在向法院提出投诉之前 南达科他州校董会 (SDBOR)，请通过 Augustana University internal complaint process. Students who are unable to find satisfaction with Augustana's internal complaint process, 可以在下面提出投诉吗.
Notification of Complaint Process for Program Integrity
Any person may file a complaint with the executive director of the SDBOR to obtain a review and appropriate action on allegations that an institution governed by the board:
- Violated 南达科塔州 consumer protection laws;
- 从事欺诈或者虚假广告的;
- Violated 南达科塔州 laws relating to the licensure of post-secondary institutions or programs;
- Failed to provide an educational program meeting contemporary standards for content and rigor;
- Failed to assign qualified instructors; or
- Violated one or more accreditation requirements.
Where the institution has not already considered and acted upon the complaint, the executive director will refer the matter to the institutional president for review and action. If the complainant challenges an institutional disposition of the complaint, the executive director will provide for an independent review and disposition of the allegations. The executive director may be contacted at: The Office of the Executive Director of the 南达科他州校董会, 国会东大街306号, 皮埃尔, 南达科塔州, 57501-2545; phone: 605.773.3455; email: info@sdbor.edu.
消费者保护法
Allegations involving violation of consumer protection laws may also be filed with the 南达科塔州 Office of Attorney General, Division of Consumer Protection; 1302 E. 14号公路. 3; 皮埃尔, 南达科塔州 57501; phone: 605.773.4400, 1.800.300.1986 (in-state only); fax 605.773.7163; email: consumerhelp@state.sd.us.
Complaint Procedures for Students Living Outside 南达科塔州 in SARA成员国
The complaint procedures for SD-SARA can be found in 部分C.3 of SDBOR SARA政策1:29. The State Portal Entity Contact will verify that all complaints have been received and processed by the institution, and will not consider complaints that have not gone through the institutional complaint process. Complainants who processed their complaints through institutional complaint procedures but remain dissatisfied with the outcome of the institutional process may request that the State Portal Entity Contact review the institutional resolution of the complaint.
投诉 to the State Portal Entity Contact must specify:
- The basis for believing that the institutional action is inconsistent with the accreditation or SARA requirements;
- the harm caused to the complainant by virtue of the inconsistency; and
- the corrective action that the complainant seeks.
- If the complainant alleges that institutional documents were misleading, the request should contain the portions of the catalog, letters or email exchanged between the complainant and the institution, and should identify with specificity statements that the complainant found to be misleading and what the complainant understood the statements to mean.
Contact Information for Students Residing in States Other Than 南达科塔州 who Have 投诉 Relating Specifically to Distance Learning or Correspondence Education
Pursuant to the United States Department of Education's Program Integrity Rule, Augustana University is required to provide all prospective and current students with the contact information of the state 年龄ncy or 年龄ncies that handle complaints against post-secondary education institutions offering distance learning or correspondence education within that state. Students residing in other states while enrolled in a course offered by the Augustana University are encour年龄d to utilize Augustana's complaint or review policies and procedures prior to filing a complaint with a state 年龄ncy or 年龄ncies. 然而, if the complaint is not resolved through these processes, a student may use the following list to identify the office(s) in the state in which the student resides to which the complaint against any public/private institution in 南达科塔州 may be filed.
California: 投诉 involving out-of-state institutions may be filed with the California Department of Consumer Affairs, 消费者信息中心, 1625 N. 市场大街., Suite N-112, Sacramento, California 95834. 学生可提出投诉 在线 或拨打免费电话833.942.1120.
对于所有其他州, use the State Authorization Reciprocity Agreement (SARA) provisions stated above for ensuring a timely response to your complaint.
If a student is not able to contact the appropriate 年龄ncy in their state of residence, please contact the Offices of the 南达科他州校董会 and assistance will be provided. (306 E. 国会大街., Suite 200, 皮埃尔, 南达科塔州 57501; phone: 605.773.3455; email: info@sdbor.edu)